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OUR POLICIES

 

POLICIES SUBJECT TO CHANGE
KP Strength & Performance's policies are subject to change; such changes are effective without notice.

PROGRAM REGISTRATION & POLICY AGREEMENT
By registering for services with KP Strength & Performance, the client understands and agrees to KP Strength & Performance's  terms and conditions and policies.

FEES & REFUNDS
All prices listed include HST and are subject to change. Payment is due before the program start date. The following payment methods are accepted:

- For full payment: Visa, Mastercard, Cash, and Interac E-Transfer.
- For automatic monthly payments: Visa, Visa Debit, and Mastercard only.

Programs are non-refundable and contracts cannot be terminated. Postponement or cancellation of recurring payments may be made in the following cases only:

- The client sustains an injury that does not allow them to complete the remainder of their training; in the event that this should occur, the account will be paused and resumed at a later time.
- The client can no longer train due to moving at least 40km away from the athletic facility location at which they registered. Please email info@kpstrength.com to cancel your membership. Proof of new address required.

RECURRING PAYMENTS
For recurring payments, the client gives KP Strength & Performance authorization to automatically bill client on a monthly basis until their order is paid in full. A receipt will be emailed at the beginning of each billing cycle.

CONTRACT LENGTHS/COMMITMENTS
For training contracts with any commitment longer than 2 months, contract lengths are consecutive. For instance, if you sign up for a training contract with a 6-month commitment, your training contract is for 6 consecutive months.

MISSED/CANCELLED SESSIONS
For session cancellations, KP Strength & Performance requires a 48-hour advanced notice by contacting us at 647-490-1343 or info@kpstrength.com.

If a client misses a session with proper 48-hour notice, they may set up a time to make up that session within 14 days. If the client fails to notify us 48 hours in advance, a missed session cannot be made up. However, we will allow an “unexcused” session to be made up in the event of unforeseen emergencies.

PRIVACY & SECURITY
We have a great respect for your privacy and security. At KP Strength & Performance, we never share any personal information you provide upon registration/transaction. To read our full privacy policy, click here.

OTHER PROGRAM POLICIES
- Clients must train on their designated day and time. Clients cannot switch their time slot unless discussed with the trainer at least 48 hours in advance.
- For our monthly membership services, all sessions MUST be completed within the month. For instance, the 2 sessions/week program allows for up to 8 sessions per month. Missed sessions without 48-hour notice (see above) will not roll over to the next month.

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