OUR POLICIES
POLICIES SUBJECT TO CHANGE
KP Strength & Performance's policies are subject to change; such changes are effective without notice.
PROGRAM REGISTRATION & POLICY AGREEMENT
By registering for services with KP Strength & Performance, the client understands and agrees to KP Strength & Performance's terms and conditions and policies.
FEES & REFUNDS
All prices listed include HST and are subject to change. Payment is due before the program start date. The following payment methods are accepted:
- For full payment: Visa, Mastercard, Amex, Cash, and Interac E-Transfer.
- For automatic monthly payments: Visa, Mastercard and Amex credit and debit cards only.
Programs/payments are non-refundable. Training contracts cannot be terminated unless specifically noted as month-to-month.
Postponement or cancellation of program contracts with long-term recurring payments (not including month-to-month contracts/memberships) may be made in the following cases only:
- The client sustains an injury that does not allow them to complete the remainder of their training; in the event that this should occur, the account may be paused if requested and resumed at a later time. Our makeup session policy applies from the day they return to training after injury.
- The client can no longer train due to moving at least 60km away from the athletic facility location at which they registered. Please email info@kpstrength.com to cancel your membership. Proof of new address required. Not applicable to the client's current address on file.
MONTH-TO-MONTH CANCELLATION POLICY
Month-to-month programs/payment plans are auto-renewing subscriptions. To cancel a month-to-month payment plan, we require a cancellation request by email (send to info@kpstrength.com) at least 14 days before your next scheduled autopayment.
RECURRING PAYMENTS
For recurring payments, the client gives KP Strength & Performance authorization to automatically bill client on a monthly basis until their order is paid in full. A receipt will be emailed at the beginning of each billing cycle.
CONTRACT LENGTHS/COMMITMENTS
For training contracts with any commitment longer than 2 months, contract lengths are consecutive. For instance, if you sign up for a training contract with a 6-month commitment, your training contract is for 6 consecutive months.
NUMBER OF SESSIONS INCLUDED
Training memberships auto-renew exactly one month from the date of purchase (e.g. Jan. 1st to Feb. 1st) and include however many sessions within that time frame, according to the program you registered for. If a membership is cancelled, it will expire one day before the date on which the next payment was due. The time frame of an active training membership cannot be adjusted or credited based on cancelled/rescheduled sessions.
MISSED/CANCELLED SESSIONS
For session cancellations, KP Strength & Performance requires a 24-hour advanced notice (from the date and time of their session) by contacting us at info@kpstrength.com.
If a client misses a session with proper 24-hour notice, they may set up a time to make up that session within 30 days of the date and time of their missed session. Clients and/or their parent/guardian are responsible for booking make-up sessions. If the client fails to notify us 24 hours in advance, a missed session cannot be made up. However, we will allow an “unexcused” session to be made up in the event of unforeseen emergencies (injury, accident, death, family emergency).
TRIAL SESSIONS
Where applicable and subject to availability, a free 30-minute trial may be offered to new clients only. Limited to one trial session per client. The sole purpose of a free trial is to provide new clients an opportunity to experience a training session prior to purchase. Trial sessions are considered separate and cannot be combined with a regular training session.
DROP-IN SESSIONS
Where applicable and subject to availability, drop-in sessions may be available for purchase for month-to-month training programs. Drop-in sessions must be used within 30 days of purchase. If unused 30 days after purchase, drop-in sessions are considered expired.
HOLIDAYS/CLOSURES AT KPSP
If KPSP is closed on a statutory holiday or for business reasons, clients will be notified in advance and can make up their missed session within 30 days. Clients and/or their parent/guardian are responsible for booking make-up sessions.
PRIVACY & SECURITY
We have a great respect for your privacy and security. At KP Strength & Performance, we never share any personal information you provide upon registration/transaction.